Privacy Policy for Jo

1. Information We Collect

We collect information you provide directly to us, information we collect automatically when you use our Services, and information we collect from other sources.

a. Information You Provide to Us:

We collect information you provide directly when you use our Services. This includes:

• Account Information: When you sign up for Jo, we collect personal information such as your first name, last name, and email address.
• Business Information: During the onboarding process, we collect information about your business, including your role, company name, and industry.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

b. Information We Collect Automatically:

When you use our Services, we may automatically collect certain information, including:

• Usage Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
• Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, and unique device identifiers.
• Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device.

c. Information from Third-Party Integrations:

If you choose to connect third-party applications to your Jo account (such as Slack, Google Drive, OpenAI, Salesforce, QuickBooks, etc.), we may receive information from those services, including authentication tokens, content, and data necessary to provide the requested automation. The information we receive from these third parties is subject to their respective privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services;
• Process transactions and send you related information, including confirmations and invoices;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions, and requests and provide customer service;
• Communicate with you about products, services, offers, promotions, and events offered by Jo and others;
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Improve our Services and develop new products, services, features, and functionality. This includes using data from our SMB user base to improve our core AI models, a key part of our virtuous cycle to enhance the product.

3. How We Share Your Information

We may share the information we collect in the following circumstances:

• With Third-Party Integrations: When you direct us to, we will share information with the third-party services you have connected to your account.
• With Vendors and Service Providers: We may share information with third-party vendors and service providers that need access to such information to carry out work on our behalf (e.g., payment processors, cloud hosting providers).
• In Compliance with Laws: We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
• For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We are committed to protecting your information. We implement and maintain appropriate technical and organizational measures to protect your data, in line with industry best practices and compliance standards such as SOC 2 Type II, ISO 27001, and others.

5. Your Data Rights and Choices

Depending on your location, you may have certain rights under local data protection laws (such as GDPR and CCPA) regarding the personal information we hold about you. These may include the right to:

• Access the personal information we hold about you.
• Request that we correct any inaccurate personal information.
• Request that we delete your personal information.
• Object to or restrict our processing of your personal information.

You can usually access, correct, or delete your personal information by logging into your account settings and preferences.

6. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

7. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@jofrom.io